I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Scan complete, Tap continue. I would like to help you with this. And the pods should be delivered within 72 hours. • View, manage and even order WiFi Pods*. WiFi Pods and Boosters. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. 0 Kudos. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. QuickStart, set up and connections. In 'my virgin media' account it says to order from the VM connect app. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. My. Networking and WiFi. Use the VM connect app or give customer services a call. Best. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. The pods can only be sent out one at a time too. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Is this correct, if so is there anybody that can help. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Tap Add a room, Tap the room you're in. Just - 5241257. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Switched On Families. On my android phone it just tells me it can't see the hu. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Signal does not reach my bedroom. I will be able to assist you on this and get a pod sent out. VM will only send out one at a time, and there must be at least 7 days before ordering each one. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Start the Scan (do this in every room) Scan complete. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. • While connect to WiFi, Tap I’m ready. If you have no luck with the app you can call 0800 064 3850 to order. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Apologies for the delay in responding. Forum; Apps. Account - Cable. The only problem is duri. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Either wait here for a mod to reply which could take a while or call VM. Browse. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Chatter and natter. However they can be chargeable depending what package you on. . Then Start the scan again. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. . The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Our new WiFi Max service allows you to have up to 3 pods. Scan complete, Tap continue. Options. Here you can change your network name (SSID) and password, choose which. Thanks newapollo. The home scan. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. SpeedQuickStart, set up and connections. Sorry to see you are having problems ordering the wifi boosters. Virgin Mobile. My Virgin Media App. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. All the information you need to setup your first Pod or fix an issue can be found here. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Start the Scan (do this in every room) Scan complete. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. 3 weeks ago. Virgin Phone Switchover. Tap Start the scan. Your account. Browse Virgin Media Virgin Media Community. i don't have time to sit on a call to customer service for an hour. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Check out the purple envelope in the top right hand corner for a private. Account - Mobile. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. My Virgin Media. . Forum Team. My Virgin Media App. Options. They are free on Volt, 1GB or Oomph bundles. 0 Kudos. My Virgin Media App. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. After it has done this, it suggests that you 'rescan' the room. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Go to solution. Scan complete, Tap continue. Browse Virgin Media Virgin Media Community. However, it’s worth pointing out that the. Once I've got to that page, I'm taken to a screen to. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Do: use the Connect app to run a super-intelligent WiFi home scan. SpeedWait 2 mintues for Scan. i don't have time to sit on a call to customer service for an hour. Tap Add a room, Tap the room you're in. It seems the only way forward is to create this post. Can anyone help. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. Stream from Virgin Media. Thanks for confirming your details via private message @k850ilw. Browse Virgin Media Virgin Media Community. There's areas of my house that get no wifi signal. Please help. They are free on Volt, 1GB or Oomph bundles. Have you followed the set up instructions and troubleshooting that's detailed her. Scan complete, Tap continue. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . Scan complete, Tap continue. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Browse Virgin Media Virgin Media Community. Please do get in touch if you require any further assistance, and we will be happy to help. The Virgin Media Connect app is the control unit for your WiFi. My WiFi does not reach the back end of my home. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. See the following page for details, including how to order online via My Virgin Media or through the Connect app. · Then Start the scan again. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Tap Start the scan. Networking and WiFi. Did you take out Wi-Fi Max. Tap Start the scan. However, the connect app directs me to the website, the website doesn't have an order link. Thanks for posting and welcome back to the community. I am also looking to order Wifi pods. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Patiently looking forward to a FTTP choice in my area. · Then Start the scan again. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Technical assistance just gets an AI that assumes there's a fault. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. can you please advise how I get a Wifi Pod . Wait 2 mintues for Scan. Networking and WiFi. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Watch the video below to find out how, and then read on for more. Manage Your Account. . The pods are only free for volt customers and 1gig service. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Email. Speed QuickStart, set up and connections. So you need to prove that you can't get 30 Mbps (3. And that’s not all – if you’re a. Wait 2 mintues for Scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Re: Order WiFi pods. Forum; Apps. The pods can only be sent out one at a time too. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Tried chat via connect app but says it's all busy and to try later. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The official route is to use the Connect app to scan your Property and order an initial Pod. Stay safe online. Scan complete, Tap continue. Wait 2 mintues for Scan. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. However, this can take up to 24 hours to be updated. However they can be chargeable depending what package you on. In one room the wifi is intermittent and sometimes disconnects because of weak signal. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. If the scan picks up that you need a pod it will allow you to order some. Very Insightful Person. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. While connect to WiFi, Tap I’m ready. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Hmmm thanks for that but that isn't quite how the conversation went. Easy to set up, coverage has. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I am so sorry that you have also faced an issue ordering a Pod. Then Start the scan again. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. 0 Kudos. Check out the do's and don'ts, in our Community FAQs. My Virgin Media App. Check your broadband service. The mesh wifi pods now come with a speed guarantee . Networking and WiFi. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. This does not seem correct, given we are. I found out there should be an isolation box. · Wait 2 mintues for Scan. Tap Add a room, Tap the room you're in. V6. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Welcome to Virgin Media’s help and support page. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Wait 2 mintues for Scan. Virgin Phone Switchover. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. Networking and WiFi. -. Tuning in. I can see you are currently in PMS with a member of our team to resolve this. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Networking and WiFi. - 5405927. Take control using the Connect app. If you need any further help after doing this, let us know. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Jimmy1987. Reply. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. . Wait 2 mintues for Scan. Switched On. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. However they can be chargeable depending what package you on. To run the scan, simply connect to your. If the scan picks up that you need a pod it will allow you to order some. How to perform the scan and order the wifi pods when using the Connect app. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Reply. It will identify the blackspots and allow you to order one Pod to start with. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. Our new WiFi Max service allows you to have up to 3 pods. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Speak soon, Nat. Tap Start the scan. SpeedWait 2 mintues for Scan. In response to Chris_W1. Broadband. At least 30Mbps download speeds in every room or £100 one-off credit. · Then Start the scan again. Networking and WiFi. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Technician replaced router earlier in month. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. I would like to help you with this. Complaints. Thanks for your suggestion. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. No setup fee. Manage Your Account. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. You can only have a maximum of 3 Pods. See the following page for details, including how to order online via My Virgin Media - 5135255. Called the customer services number and after going through multiple menus was sent a link that did not work. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Add a Comment. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Then Start the scan again. Clicking on Chat to us now does nothing. Check out the purple envelope in the top right hand corner for a private message from me. See the following page for details, including how to order online via My Virgin Media or through the Connect app. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Hi @xanabutt . . Tap Add a room, Tap the room you're in. Technical assistance just gets an AI that assumes there's a fault. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. VM will only send out one at a time, and there must be at least 7 days before ordering each one. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. If so, Tap Optimise. 0 Kudos. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. • Wait 2 mintues for Scan. We would like to show you a description here but the site won’t allow us. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Scan complete, Tap continue. 😞 I will assist you on this and send a private message. Regards. - 5289462. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Then Start the scan again. . Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. 0 Kudos. Tap Add a room, Tap the room you're in. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Hi Sorry to see you are having problems ordering the wifi boosters. HI had virgin media installed on Saturday. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Networking and WiFi. Can anyone advise please? We’ve ran several scans using the app of our home. Right from the. I am so sorry that you have also faced an issue ordering a Pod. Options. You need to do a scan on the connect app. Please try following the instructions <<< here >>>. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. Then Start the scan again. . • Start the Scan (do this in every room) • Scan complete. Use the VM connect app or give customer services a call. 1 ACCEPTED SOLUTION. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. My Virgin Media App. Manage Your Account. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Stream from Virgin Media. QuickStart, set up and connections. SpeedWi-Fi pods - failed orders. Tap Add a room, Tap the room you're in. Re: WiFi Pods order. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. . SpeedSorry to hear of any WiFi issues. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . The pods can only be sent out one at a. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. I have a volt M200 package. Tap Start the scan and then. I have the option on the site but it errors out, classic. . Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. 0 Kudos. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. How to perform the scan and order the wifi pods when using the Connect app. I will be able to assist you on this and get the Wi-Fi pods sent out. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . Wait 2 mintues for Scan. I will send a private message - watch out for the purple envelope. . Despite trying to use the connect app on multiple devices (and in the same room a. To do this, you’ll need to wait until you receive your tracking email. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To do this, you’ll need to wait until you receive your tracking email. No setup fee is available on all bundles, broadband & phone, and broadband only packages. VM will only send out one at a time, and there must be at least 7 days before ordering each one. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. The Virgin Media Connect app is the control unit for your WiFi. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Wait 2 mintues for Scan. Security matters. This promotion means you won’t pay the usual setup fee of £35. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature.